Tuesday, January 23 2018
10:30am - 11:30am

PCI Webinar: Say It Only Once!
Get Your Employees to Do What You Ask the First Time

PCI Webinars is offering SOMD libraries seats in the following webinar through them. If you or your staff are interested, please see the registration link at the bottom of this announcement. This session will also be available in the PCI Webinars archive one week after the session. Please only register if you can attend the live session.

PCI Webinar with Mary Schaefer
Say It Only Once!
Get Your Employees to Do What You Ask the First Time
Tuesday, January 23rd from 10:30 - 11:30am Eastern
Competency: Library Management
Sub-Topic: Personnel Management

You have what you think is a straightforward conversation with an employee. Then you find out later they didn't get it. They're off on a tangent, completely lost, or spinning in circles.

In this interactive and informative program, learn three tactics to massively improve your manager/employee interactions so you can trust your employees to do what you ask the first time. Through this webinar you will learn to:
-Head off misunderstandings and delays by asking one simple question.
-Check your assumptions and theirs before jumping to unhelpful conclusions.
-Ask questions to ask to reveal and overcome obstacles.
So that you can:
-Get better results and better performance from your employees because you are both getting it right the first time.
-Inspire self-reliance in your employees and strengthen your confidence in your own leadership ability.
-Save time and energy you would otherwise waste in repeated conversations.
Mary Schaefer - Biography
As the principal of her own business and as an HR professional, Mary coaches, trains and consults on improving manager/employee interactions and creating positive and functional work environments through empowered leaders and employees. Mary is a former HR manager, TEDx talker, and has delivered leadership, teamwork, and communications workshops as part of the Delaware ILEAD program and at Maryland/Delaware library systems annual conferences.

Please register by January 16th via tinyurl.com/y6us48ha . This session uses VoIP, high-speed Internet and a headset/speakers are required.


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