Thursday, May 9 2019
9:00am - 4:00pm

Work-Relationship Savvy: Prevent Tension and Pave the Way for Productive Relationships with Co-Workers and Customers

This workshop is presented by Lauren Burnett of the Center for Inner Quality. At this workshop, participants will:

* Discover the strengths and challenges of your style and the positive and negative perceptions others may have so you "sharpen your savvy"
* Identify specific behaviors so you can gain greater cooperation and harmony with others
* Examine and apply verbal communication techniques to build rapport and navigate challenging customer situations
* Send the right message through positive body language so that "customers" see you as more approachable
* Learn how to read the body language of a customer so that you can anticipate their needs
* Sharpen phone etiquette and call management techniques so you enhance call-in effectiveness

Register by April 30. Calvert, Charles, and St. Mary's counties should contact SMRLA to register. Other MD libraries can get on the list at

For more information, contact Jennifer Hopwood or by phone (301) 884-0436 * (301) 843-3634 * (301) 934-9442.

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