Wednesday, March 15 2017
11:30am - 12:00pm

Unexpected Class Visits: Ready, Set, You've Got This (OCLC)

An unexpected surge of reference questions can strain physical and virtual reference services. Take control by being prepared. Join the QuestionPoint community to discuss best practices for tackling surprise class visits. You can look forward to simple advice based on approaches that work from both a public and academic perspective. We know you’re busy, so we have condensed our best practices series into shorter sessions with more concentrated advice. It’s a 30-minute burst of knowledge you don’t want to miss! For more information and to register, visit: https://www.oclc.org/en/events.html


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