Thursday, January 17 2019
1:00pm - 4:00pm

Conflict Management (Afternoon Session)

Conflict occurs when interdependent people perceive their goals as being incompatible. In this training we will identify where conflict comes from and how internal communication can help manage external conflicts. We will also identify conflict management styles and outcomes. Empathetic listening, awareness of nonverbal cues, and maintaining personal control will also be discussed. Conflict can yield positive, productive results.

Please register by Jan 9th. St. Mary's, Calvert, & Charles county library staff; please contact the regional directly. All others may be placed on the waitlist via tinyurl.com/y9st3rvs . Snowdate will be Feb 6th.


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