Wednesday, November 6 2019
2:00pm - 3:00pm

Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy (Colorado State Library)

How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations? Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources. Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a 6-step tool kit to asking better questions so customers leave happy.

For more information and to register, visit:

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