Monday, November 13 2017

Service, Safety, and Security - with Dr. Steve Albrecht

Service, Safety, and Security: with Dr. Steve Albrecht
Spend a half-day with one of the nationís leading experts on library safety and security. Dr. Steve Albrecht has trained thousands of library employees on the doís and doníts of handling challenging, entitled, odd, or even threatening patrons, including the homeless, mentally ill, gang members, thieves, Internet hogs, and others who want to disrupt the library.

Hagerstown Library
100 S Potomac St
Hagerstown, MD 21740

Monday, November 13, 2017
9:30 AM Ė 2:30 PM


*Priority registration will be given to staff of Washington, Garrett, and Allegany counties

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