Monday, October 16 2017

WMRL- Challenging Patron Interactions

Challenging Patron Interactions

What is meant by "challenging" behavior during customer interactions? How can we make sure we help the customer while also taking care of ourselves? From confusing situations to disgruntled customers, this training offers strategies to manage and diffuse a variety of difficult interactions. It also provides self-care tips to help you manage your stress level during and after tough interactions. Attendees will have the opportunity to deconstruct their own challenging customer service scenarios in a safe and supportive environment.

Frostburg Library
65 East Main Street
Frostburg, MD 21532

Monday, October 16, 2017
1:00 PM 3:00 PM


*Priority registration will be given to staff of Washington, Garrett, and Allegany counties

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