Tuesday, June 20 2017
1:00pm - 4:00pm

RESCHEDULED----Improving Library Service to Patrons with Mental Health Issues

Session CXL due to illness. New date Aug 1st---Learn strategies for providing good customer service to those with mental health issues (both external and internal customers). Topics covered will include different diagnoses, modeling good interactions, and strategies for improving patrons' library experience, particularly in the areas of communication and behavior. We will discuss sample scenarios and how to handle them. You will also learn about resources for further information and organizations in your community that can help your patrons.

Please register by June 12, 2017. St Mary's, Calvert, and Charles counties; please contact the regional directly. All other libraries may be placed on the waitlist via tinyurl.com/lbszd6u .

For more information, contact Jennifer Hopwood jhopwood@somd.lib.md.us or by phone (301) 884-0436 * (301) 843-3634 * (301) 934-9442.

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