Thursday, March 8 2018

Improving Services to Customers with Mental Health Issues

Date: 3/8/2018
Start Time: 2:00 PM
End Time: 3:00 PM

Description:

Learn strategies for providing good customer service to those with mental health issues (both external and internal customers). We will discuss different diagnoses, modeling good interactions, and strategies for improving customers' library experience, particularly in the areas of communication and behavior.
Library: Enoch Pratt Free Library State Library Resource Center
Register at: host2.evanced.info/maryland/evanced/eventsignup.asp?ID=1462&rts=&disptype=&ret=eventcalendar.asp&pointer=inhouse&returnToSearch=&num=0&ad=&dt=mo&mo=3/1/2018&df=calendar&EventType=ALL&Lib=13&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=&pgdisp=


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