Wednesday, April 18 2018
11:00am - 12:00pm

The Importance of Empathy in the Customer Service Experience (Georgia Public Library Service)

When patrons are rude or overly demanding, it can become difficultto remain calm and professional. This webinar will introduce the importance ofempathy in the customer service experience to help staff avoid unpleasantinteractions with library patrons. Presented by Dorcas Davis, Director ofContinuing Education & Training.

For more information and to register, visit:

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