Wednesday, January 11 2017
3:00pm - 4:00pm

Service Excellence in Challenging Times (WebJunction)

During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work\, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times. For more information and to register, visit:

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