Tuesday, December 12 2017
9:00am - 4:00pm

Verbal Judo: Basic Contact Professional Course

Verbal Judo teaches a philosophy of how to look creatively at conflict and then use specific strategies and tactics to find peaceful resolutions. Verbal Judo teaches a means of creatively examining problems and reaching solutions while preserving individual dignity and organizational integrity. Maintaining a "Professional Face" is crucial if employees are to remain under emotional control during disagreements or conflicts and able to effectively find solutions to these potentially violent encounters. Performance must always be part of the professional process; it ensures true professionalism in all working environments: with our subordinates, peers, and supervisors, with other departments in our organization, and most importantly-- with our primary contacts.

There are five goals for teaching Verbal Judo: 1. - PERSONAL SAFETY, 2. ENHANCED PROFESSIONALISM, 3. - LESS COMPLAINTS, 4. - LESS VICARIOUS LIABILITY and 5. - LESS PERSONAL STRESS. Professionals are safer when they use their words to achieve a professional purpose rather than express their personal feelings. The most dangerous weapon a Professional carries is the "Cocked Tongue." He must use words as tools not weapons. Mind and mouth disharmony causes violence. Everything we teach in Verbal Judo can markedly enhance a Professional's ability to look good and sound good, as well as be good. The way we do what we do is often the difference between success and failure. This "Art of Delivery" results in Professionals generating fewer complaints and hence generating fewer lawsuits from their actions. Organizations trained in Verbal Judo have seen reductions of up to 80% in complaints and an untold amount of dollars saved in lawsuits. All of this results in less stress for the Professional and the Organization.

Please register by December 4th. St Mary's, Calvert, and Charles county library staff; please contact the regional directly to register. All other library staff may be placed on the waitlist via tinyurl.com/yag7v73t .

For more information, contact Jennifer Hopwood jhopwood@somd.lib.md.us or by phone (301) 884-0436 * (301) 843-3634 * (301) 934-9442.

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